In recognition of Women’s History Month, Smithtown Matters is proud to recognize the accomplishments of
women. It is fascinating to learn the wonderful and interesting ways women have made their mark on the world. Throughout March, SmithtownMatters will give a brief history of women who made a difference.
Day 3 - Martha Matilda Harper-(1857 - 1950) Created America’s first business franchising system in 1891. Invented the reclining shampoo chair.
Martha Matilda Harper’s became a servant at age of seven. Originally from Canada, Martha worked as a house servant until her mid twenties at which time she lived in the Buffalo region of New York. Martha, known for her Rapunzel like hair, began to manufacture a natural shampoo. She opened the first professional salon. Historically, hairdressers went to their patron’s homes. Martha’s emphasis was on customer service. In 1891 she created a network of salons each one owned and operated by women. The women who became franchise owners shared a similar background of servitude with Martha. The women underwent training in the “Harper Method” of beauty. Although each salon was independently owned Martha inspected the franchises and provided group insurance and advertising.
Martha Matilda Harper had many famous patrons including Woodrow Wilson, Susan B. Anthony, President Calvin and First Lady Grace Coolidge as well a Jackie Kennedy. At one time there were over 500 Harper Salons in operation. In addition to the salons there was a chain of Harper training schools.
The concept of franchising is very popular in 2011. Some popular franchises today are Mc Donalds, Subway, Kiddie Academy and Ace Hardware.